Our Story
We’re New Zealand-Owned and Operated
MyStays is a family-owned nationwide company, with a head office in Taupo and a team of Guest Experience Managers (also fondly known as GEMs) throughout the country who are absolute superstars when it comes to ensuring our holiday homes are taken care of. We are a local, committed team who love every part of New Zealand, just as much as you do.
We’re also passionate about being Kiwi-owned, which means all profits are kept here, as well as offering business growth opportunities and incredible holiday experiences for New Zealanders.
Our Background
We know a thing or two about short-stay accommodation. In fact, many of our clients would say we wrote the book on it. MyStays has evolved from Lakeside Accommodation, a local business operating in Taupo.
Founder of MyStays, Elle Knight, took ownership of Lakeside Accommodation in 2014 when it had just eight properties. Less than 10 years later, she has built a team of 30 staff who manage more than 70 properties around the Lake Taupo region - all via word-of-mouth.
Over the years, Elle has established robust systems and processes that allow her to provide an extremely high level of service. This is then passed down to her employees, through best-practice training and development.
There’s no question that the MyStays team are the experts in managing listings, marketing properties and taking care of guest communications. And on the ground - our GEMs are highly skilled in all areas of day-to-day property management, knowing that the details matter when ensuring that guests enjoy their stay.
Services Taken care of
Cleaning
Our Holiday Homes undergo rigorous professional cleaning, ensuring impeccable cleanliness and hygiene standards for your stay.
24/7 Support
Count on our 24/7 commitment to your comfort and convenience throughout your stay, with round-the-clock support.
Hotel Quality Linen
Experience ultimate comfort and hygiene with professionally laundered bedding and towels, elevating your stay to a luxurious level.
Professionally Managed
MyStays ensures superior care and comfort at every property we manage, setting a high standard for your experience.
All-inclusive Rates
Enjoy the ease of all-inclusive rates, covering top-notch cleaning and linen quality, transparently with no hidden fees.
Little Details
At Mystays, we understand the significance of small touches, dedicated to making your stay uniquely memorable.
Meet Our Team
My Stays takes pride in ensuring you have an exceptionally and personalised experience every time you deal with us thanks to our dedicated head office team based in Taupo and incredible G.E.M's throughout the regions.