Owners Frequently Asked Question

Helpful information for Holiday Home Owners

At MyStays, we recognise that managing a holiday home requires access to information for a smooth and stress-free experience. Our Frequently Asked Questions page is tailored to be a source for answers to common queries, ensuring your journey as a holiday home owner with MyStays is effortless and rewarding. Whether you seek insights into our property management process, wish to explore details about our accommodation offerings, or have enquiries regarding our policies, you'll discover it here. If you have a question not answered here please reach out to us via email or give MyStays a call - we will be happy to provide more information.

MyStays is a professional nationwide property management company with a decade of experience, backed by our sister company, Lakeside Accommodation in Taupo. We are experts in our field. We are a personalised, New Zealand-owned company, where you can reach us by phone and speak to the same person each time. Our high standards and guest expectations ensure a premium experience, regardless of the MyStays location, from Auckland to Queenstown.

Your holiday home is yours to enjoy as often as you like. As an owner, you will have access to the owner portal. You can log in to make new bookings, amend existing ones, or cancel bookings. The best part? You can leave without cleaning up. MyStays will come in after your stay and clean your holiday home, just as we would for our guests.

Anytime is a good time!

MyStays proudly manages various types of properties, from retro beach baches and chic city apartments to rural retreats and Lakeside properties. Your property doesn't need to be the fanciest on the block; we welcome guests with diverse needs. Our only request is that we can maintain your holiday home to a high standard to ensure a great stay for all guests.

During your initial consultation with MyStays, we will discuss your property goals. It's crucial that we understand what you hope to achieve by listing your holiday home, and we will tailor your listing plan to help you achieve those goals. Expected rates and occupancy will be discussed during this consultation once we understand your objectives.

MyStays will provide you with a detailed list of requirements for setting up a holiday home. In general, guests will need all standard household items to ensure a comfortable stay.

You will be paid on the first business day of the month. MyStays will also send you a detailed statement transparently showing all income (broken down by reservations), expenses, and your payment as an owner.

No, MyStays likes to keep your short-stay rental hassle-free. We provide all room supplies for guests, including tea, coffee, sugar, toilet paper, kitchen items, shampoo, conditioner, moisturiser, and any other necessary items.

MyStays will visit your property and provide specific recommendations, but here are some basic tips to make your holiday home stand out: offer diverse bedding configurations, maintain a clutter-free environment, provide board games, a spa pool, kids' games/toys, and separate areas for families and friends to gather and create lasting memories together.